Prescription Resources

Quest Medication Management Policy

Refills for established patients:

Please call your pharmacy to request refills so they can fax the order to us. We will determine whether you need to come in for a follow up visit or blood draw, or whether there are other issues that may impact the refill.

We have a 3 business day refill policy. For prescription refills, please be aware of the indicated number of refills left on your current prescription bottles and allow up to 3 business days for your refill request to be processed. This means prescription refills called in on Friday will be approved by the following Wednesday.

Refills for new patients:

For patients who need refills before their initial appointment with their prescriber: one month refills may be authorized, provided you have an upcoming scheduled appointment with the practitioner. If you do not show up for your first appointment, another refill will not be given until it has been approved after an in-person appointment with your practitioner.

Who will authorize prescriptions:

• Medical prescriptions will only be authorized by our Medical practitioners.

• Behavioral Health prescriptions will only be authorized by our Behavioral Health practitioners.

• Behavioral Health practitioners will not authorize non-Behavioral Health prescriptions.

Transferring prescriptions:

To transfer your prescriptions or request a refill, please leave a voicemail with the medical assistant at 503-238-5203 Ext 200.

For each prescription please provide:

• Medication name

• Dosage: example: 40 mg

• Prescription directions: example: take 2 tablets (80 mg) daily at bedtime.

• Quantity: example: 30 pills for 30 days

• Pharmacy: example: Fred Meyer Pharmacy on N Interstate.

• Previous prescriber: example: Dr. Jane Doe

CONTROLLED SUBSTANCE PRESCRIBING:

Please note: all previous prescriptions are recorded and will be retrieved from the Oregon Prescription Monitoring Program before any transferred prescriptions are refilled. If a question of misuse of controlled substances is indicated, the prescribing practitioner will not authorize any refills for the applicable prescription and a urine test may be requested, or an appointment will be required to explore alternative therapies.

 Continuation of controlled substance prescription therapies are at the discretion of the practitioner. The practitioner may choose to change the prescription to a non-controlled substance therapy instead.

Urine tests:

For new patients for whom controlled substances are prescribed, a urine drug test may be requested at the discretion of the prescribing practitioner. To initiate and monitor adherence to certain drug therapies, urine tests may be requested by the practitioner at any time. Urine tests may be requested on a random basis, either same-day or scheduled, at the discretion of the practitioner, and patient compliance is expected.

If you stop receiving services at Quest or are discharged from Quest services:

If you are discharged or otherwise stop receiving services at Quest, please schedule with a new practitioner ASAP, within 30 days maximum. In most cases, we will continue to prescribe your medication until the date of your appointment, provided you have scheduled in a timely manner. However, for Behavioral Health clients who have already been discharged from services for more than 30 days, we may not be able to continue prescribing your medications beyond 30 days after your discharge date. We are happy to fax your prescriptions to another practitioner once you have completed a Release of Information for them.

QUESTIONS:

If you have questions/concerns regarding your prescriptions prior to your next visit, please contact our medical assistant at ext. 200 or email at: ma@quest-center.org. Please allow up to 3 business days for a response. For urgent requests, please contact the front desk. Please note that this is only for clarifications about your current prescriptions.

If there are new Medical issues you would like to address, or if you would like to have an extended discussion or modify your plan, please make an appointment for an office visit.

If you need to discuss Behavioral Health issues other than your current prescription, please contact your therapist or the Behavioral Health Administrative Specialist to have your call and/or concerns directed to the appropriate person.

Please see all our clinic policies in our Acknowledgement, Consent, Confidentiality, Office Policy and Rights and Responsibilities form.